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Customer Care

OneTouch® Customer Care is here to offer you the support you need - when you need it. With more than 350 agents and 35 languages covered worldwide we all have a very clear objective and reason for coming to work every day - to help guide your way forward.

Got a question?

We've put together a list of some of our most frequently asked questions. So if you have a question, have a look here first. If you can't find the answer you're looking for - please just give us a call and we'll be happy to help!

Two OneTouch Customer Care Agents

Meet the team!

At OneTouch® Customer Care, our goal is to provide you with the support you need to help you manage your diabetes. For example, we can help you to setup your new OneTouch® meter and answer any questions you might have related to using your OneTouch® product.

OneTouch Diabetes Logbook

Need a new logbook?

Using a logbook to keep track of your results is a very easy and useful way to monitor your blood glucose results.

Simply download your free Logbook here!

How to contact us

Customer Support Phone

OneTouch Customer Service:
Lines open: Monday - Friday
7:30am - 4:30pm